US SHIPPING ONLY

As of now we are shipping within the U.S. only.

Our usual shipping days are Tuesday and Friday*.

*Orders placed on a Friday and over the weekend will not start being processed until the following Monday. Our hours of operation are Monday-Friday. We are closed on all major holidays.

We ship via USPS, they typically deliver within 2-5 business days.

When specifying shipping address, please make sure to verify that the information is correct, apt. number, zip code, etc. Once your order has been submitted shipping information can not be changed.

You will receive an email notification with your tracking information once your order has been shipped. Please check you spam folder!

Natura Culina is not responsible for lost or stolen packages that are confirmed delivered by tracking. The costumer is responsible for any loss or damage of these items.

If you have any questions regarding your order, please contact Natura Culina at support@naturaculina.com

LOCAL ORDER PICKUP

We now offer pickup for local customers!

Here is how it works:
1.
Order on our website
2. At checkout choose Pick-up option
3. Once your order has been received you will be contacted via email by our team to schedule your pick-up

If you have any questions regarding your order, please contact Natura Culina at support@naturaculina.com

RETURNS + ORDER ISSUES

We do not accept open and used product due to the nature of our products, however, your satisfaction is our priority and we acknowledge that in order to solve issues, communication is key. If you have any questions or concerns, do not hesitate to contact us at support@naturaculina.com

If a product arrives broken or damaged, please photograph your damaged goods and send us the photos within 48 hours of order delivery to our support email.

Please keep in mind that our products are 100% natural and handmade in small batches to assure freshness. Slight variations from batch to batch are completely normal.

PAYMENTS

We offer secure online ordering via Paypal and except all major credit cards Visa, MasterCard, Amex, Discover. No Paypal account is necessary to checkout.

Sales tax is required on orders shipped within California at the local tax rate.

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