It may take up to 7 business days for your order to be processed and shipped. Please keep in mind that during holidays and sales your order may take up to 12 business days to process and ship. Once your package ships, we will send you a notification email with the USPS tracking information. Once your order has shipped, it should be delivered within 2-5 business days. National weather variances can affect delivery speed, and is updated by USPS. Please keep in mind that we are a small team and our shipping schedule is subject to change during observed holidays.
*Orders placed on a Friday and over the weekend will not be processed until the following week. Our hours of operation are Monday-Friday. We are closed on the weekends and all major holidays.
When specifying the shipping address for your order, please make sure to verify that the information provided is correct. If the wrong shipping address is provided and your package is returned to Natura Culina, the customer is responsible for the cost to resend the package.
You will receive an email notification with your tracking information once your order has been shipped. Please don’t forget to check your spam folder!
Natura Culina is not responsible for lost or stolen packages. Once a package is in the hands of USPS, shipping is out of our control. In order to recoup costs for the order, the customer must deal directly with USPS. Each customer agrees to these terms and conditions at checkout, accepting responsibility for their package and communications with their local post office. USPS does offer online assistance to file claims for lost or stolen packages.
If you live in an area where porch pirates are an issue, please contact Natura Culina at support@naturaculina.com before placing your order.
We currently do not offer shipping to International countries.
We do not accept open and used product due to the nature of our products, however, your satisfaction is our priority and we acknowledge that in order to solve issues, communication is key. If you have any questions or concerns, do not hesitate to contact us at support@naturaculina.com
If a product arrives broken, damaged or is missing from your order:
Missing Product: Please photograph the products that you received along with a photo of your order receipt and email us at support@naturaculina.com within 48 hours of order delivery.
Broken or Damaged Product:Please photograph the broken or damaged products that you received and email us within 48 hours of order delivery to support@naturaculina.com
Please keep in mind that our products are 100% natural and handmade in small batches to assure freshness. Slight variations from batch to batch are completely normal.
